Returns & Refund Policy
Your satisfaction is our priority. Read our transparent return and refund guidelines
Policy Overview
Simple, transparent, and customer-friendly
At Edymax Systems & Networks, we're committed to your satisfaction. If you're not completely happy with your purchase, here's how we make it right.
Returns
Easy return process within 14 days
14-Day Return Window
Return eligible items within 14 days of delivery. To qualify:
- Product must be unused in original packaging
- Include all accessories, manuals, and warranty cards
- Products damaged by misuse are not returnable
💡 Tip: Keep your original packaging until you're sure you want to keep the product.
Refunds
Quick and hassle-free refund process
Processing Time
Refunds processed within 5-7 business days after approval
Payment Methods
Refunds issued to original payment method (M-Pesa, Card, or Bank Transfer)
⚠️ Note: Shipping costs are non-refundable except for defective or incorrect items.
Damaged Items
Report within 48 hours of delivery
Immediate Action Required
- 1 Contact us within 48 hours of delivery
- 2 Provide photos of damaged item and packaging
- 3 We'll replace or issue full refund including shipping
Non-Returnable Items
Items not eligible for return
Custom Equipment
Custom-configured networking gear
Opened Software
Software licenses or activation codes
Need Help with Returns?
Working Hours
Mon-Fri: 9AM-6PM
Sat: 10AM-4PM
Frequently Asked Questions
Q How long does the refund take?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Q Who pays for return shipping?
Customers pay return shipping unless the return is due to our error or defective product.